{"id":2733,"date":"2026-02-16T13:48:21","date_gmt":"2026-02-16T12:48:21","guid":{"rendered":"https:\/\/erumgroup.com\/canal-de-reclamations\/"},"modified":"2026-02-16T13:56:14","modified_gmt":"2026-02-16T12:56:14","slug":"canal-de-reclamations","status":"publish","type":"page","link":"https:\/\/erumgroup.com\/fr\/canal-de-reclamations\/","title":{"rendered":"Canal de r\u00e9clamations"},"content":{"rendered":"\n<h1>Canal de r\u00e9clamations<\/h1>\r\n<h2>\u00a0Qu&rsquo;est-ce que la cha\u00eene \u00e9thique et sociale ?<\/h2>\r\n<p>Chez Erum Group, nous travaillons pour offrir le meilleur service dans un environnement de travail optimal, et toujours sous un code d&rsquo;\u00e9thique, sociale et de conduite strict. Pour cette raison, nous avons cr\u00e9\u00e9 la cha\u00eene \u00e9thique et sociale.<br\/>Ce canal a pour objectif de d\u00e9tecter les comportements contraires \u00e0 la loi, aux principes ou aux r\u00e8gles d&rsquo;\u00e9thique et sociale et de bonne gouvernance de la Soci\u00e9t\u00e9, pour lesquels nous encourageons les employ\u00e9s, clients, fournisseurs ou toute personne en contact avec nos services \u00e0 nous signaler de tels incidents. .<br\/>Si votre communication est li\u00e9e \u00e0 Grupo Erum ou aux personnes ou activit\u00e9s exerc\u00e9es par Grupo Erum, vous pouvez la communiquer via le canal \u00e9thique et sociale du site Web www.erumgroup.com ou par courrier \u00e9lectronique. <a href=\"mailto:compliantchannel@erumgroup.com\">compliantchannel@erumgroup.com<\/a><\/p>\r\n<h2>Comment envoyer une communication ?<\/h2>\r\n<p>Vous pouvez ensuite inclure tous les d\u00e9tails sur le probl\u00e8me qui vous concerne. Essayez d&rsquo;\u00eatre aussi pr\u00e9cis que possible sur les noms ou les services, les personnes, les documents, les politiques, les lieux, les dates, les heures, etc. Pour y acc\u00e9der, vous devez pr\u00e9alablement accepter la politique de confidentialit\u00e9.<br\/>Le canal garantit la confidentialit\u00e9 des communications \u00e0 tout moment, vous pouvez fournir votre identification et vos coordonn\u00e9es pour faciliter la r\u00e9solution de l&rsquo;incident ou, si vous pr\u00e9f\u00e9rez, vous pouvez \u00e9galement effectuer la communication de mani\u00e8re anonyme. Vous avez la possibilit\u00e9 de suivre votre incident et de poursuivre les communications avec le channel manager, en g\u00e9n\u00e9rant un mot de passe d&rsquo;acc\u00e8s.<br\/>Vous pouvez joindre des documents \u00e0 la communication. Veuillez vous assurer que toutes les informations personnelles ont \u00e9t\u00e9 supprim\u00e9es des documents joints afin de pr\u00e9server votre identit\u00e9, si vous le souhaitez.<\/p>\r\n<h2>Bonne utilisation du canal<\/h2>\r\n<p>Il est important de se rappeler que le canal d&rsquo;\u00e9thique et sociale ne g\u00e8re que les communications li\u00e9es \u00e0 des comportements qui contreviennent au code d&rsquo;\u00e9thique, sociale et de conduite du groupe Erum. Pour d&rsquo;autres questions ou requ\u00eates, veuillez vous rendre sur les canaux de service client ou employ\u00e9 autoris\u00e9s.<br\/>Pour \u00e9viter les mauvaises pratiques dans l&rsquo;utilisation du canal, des crit\u00e8res pr\u00e9cis seront appliqu\u00e9s pour admettre les communications et avec l&rsquo;exigence de responsabilit\u00e9 civile, p\u00e9nale et administrative des personnes qui communiquent des faits avec abus de droit ou violant le principe de bonne foi.<br\/>Merci beaucoup.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Canal de r\u00e9clamations \u00a0Qu&rsquo;est-ce que la cha\u00eene \u00e9thique et sociale ? Chez Erum Group, nous travaillons pour offrir le meilleur service dans un environnement de travail optimal, et toujours sous un code d&rsquo;\u00e9thique, sociale et de conduite strict. Pour cette raison, nous avons cr\u00e9\u00e9 la cha\u00eene \u00e9thique et sociale.Ce canal a pour objectif de d\u00e9tecter [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2733","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Canal de r\u00e9clamations - Erum<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Canal de r\u00e9clamations - Erum\" \/>\n<meta property=\"og:description\" content=\"Canal de r\u00e9clamations \u00a0Qu&rsquo;est-ce que la cha\u00eene \u00e9thique et sociale ? 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